A camera that works everywhere else but not in Teams is usually a permissions issue, and it’s fixable in a few minutes. Here’s the full troubleshooting path.
Step 1: Check Windows camera permissions for Teams
Windows has a system-level privacy setting that controls which apps can access your camera. If Teams doesn’t have permission, it simply won’t see the camera.
Settings > Privacy & security > Camera
Make sure “Camera access” is toggled on at the top. Then scroll down to “Let apps access your camera” and make sure it’s on. Further down, check “Let desktop apps access your camera” – Teams as a desktop app falls under this category. Make sure it’s enabled.
Step 2: Check Teams’ own camera setting
In a Teams call or meeting, look for the camera icon in the meeting controls. If it has a line through it, click it to enable. This is the in-meeting camera toggle – separate from settings.
Before a meeting, in the pre-meeting screen (“Join now” screen) there’s a camera toggle. Make sure it’s on.
Step 3: Select the correct camera in Teams settings
Teams > Settings (three dots > Settings) > Devices > Camera section
A dropdown shows all detected cameras. If no camera is detected here, Teams isn’t recognizing it. If multiple cameras are listed (built-in + external), make sure the correct one is selected.
Test: there’s a small preview below the dropdown. Your camera feed should appear there if correctly configured.
Step 4: Check if another app is using the camera
Only one application can typically use a webcam at a time on Windows. If Zoom, Skype, OBS, or another app is running and has the camera active, Teams can’t access it simultaneously.
Close all other apps that might be using the camera, then rejoin the Teams call.
Step 5: Update camera driver
Device Manager > Imaging devices > right-click your camera > Update driver. An outdated driver can cause the camera to work in some apps but not Teams, particularly after Windows updates.
Step 6: Reinstall Teams
If nothing above works, a clean Teams reinstall via Settings > Apps often resolves camera issues caused by corrupted app data. Before reinstalling, clear Teams cache: close Teams, navigate to %AppData%\Microsoft\Teams and delete the Cache, blob_storage, databases, and GPUCache folders.