Xbox One is a great console when it comes to gaming. The Microsoft gaming console Xbox One has its loyal user base that remains true to the Xbox experience. However, Xbox isn’t free of its fair share of issues. Many users have reported about the “Sorry this profile can’t connect to Xbox live on this console” error.
This error appears when a user is trying to play a backward compatible game of Xbox 360 in Xbox One. In this article, I have discussed what you can do when Sorry this profile can’t connect to Xbox live error appears for you.
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What Causes The Sorry This Profile Can’t Connect To Xbox Live On This Console Error?
There can be various reasons for this error, these are some of them:
- Xbox Live Core Service: The Xbox live core service having issues is one of the commonly known cause of this error.
- Temp data is glitched: There is a possibility that the temp data is glitched, which is causing this issue.
- Local 360 Storage folder is corrupted: Another possible cause of this issue is having the local 360 storage folder becoming corrupted.
- Xbox profile issue: If the Xbox profile is stuck in the signing process, then it can trigger this error.
How To Fix The Sorry This Profile Can’t Connect To Xbox Live On This Console Error?
Now that you know the causes of this error, it is time to troubleshoot it. Here are the troubleshooting methods you can use to fix it.
Solution 1: Check Xbox Live Servers
One of the main issues why Xbox multiplayer may not be working is downed Xbox live servers. The live servers are important for Xbox users to connect with multiplayer. If you find that the servers are down or under maintenance, then you won’t have any choice other than waiting for the servers to come live.
When you use the digital media, Xbox One contacts with the Xbox servers to check the eligibility of you using it. When a server issue arises, this security process cannot complete, and thus Xbox One error appears.
The server issue can arise due to two reasons. The first reason is the simple Maintenance break that appears from time to time to update the servers. This error should get solved after the maintenance break is over and the servers are working again.
Another thing that can happen is that the servers have somehow crashed. In this scenario, Xbox won’t provide any information on how long it can take to get the servers back up.
Fortunately, if the servers are down, then you can change to offline mode on Xbox One and avoid this error. But, how to check if the servers are down or not? You can visit the Xbox server’s live status site and check if any services are stopped or not.
Solution 2: Power Cycle Xbox One
Power cycling is the oldest troubleshooting method and it still is very effective. Most minor bugs and errors on Xbox One are fixed by power cycling it. To do a simple power cycle, follow the steps given below:
- Press and hold the power button of Xbox One for 15-20 seconds.
- Wait for the console to shut down.
- After the console shuts down, press the power button again to turn it on.
Solution 3: Clear System Cache
A corrupted cache is a well-known issue when it comes to unknown errors and bugs. It is possible for the same here. Try clearing the system cache and see if that fixes the issue. To clear the system cache, follow the steps given below:
- Press the Guide button on your controller to open the Settings.
- In the Settings, select the System Settings option.
- Now, choose the Storage or Memory option.
- Select any storage device, doesn’t matter as all the devices will get the cache cleared, and press the Y button on your controller.
- Select the Clear System Cache option.
- When you receive a confirmation prompt, select Yes.
- Restart the Xbox.
Solution 4: Try Soft Resetting Xbox One
If none of the above options is able to fix the “Sorry Xbox Live profiles can’t be downloaded right now” error, then the only option left is to soft reset the console. To do it, follow the steps given below:
- Press the Xbox button to open the Guide menu.
- Select the Settings option and then the System option.
- Choose the Console Info option and then select the Reset console option.
- You can either reset all data on the console or choose to save the games and apps already installed. To do it, select the Reset and keep my games and apps option.
That’s it. After resetting the console, the issue should get fixed.
So, there you have it. Now you know how to fix the ‘Sorry this profile can’t connect to Xbox live on this console’ error. Follow the above solutions to fix it. If you have any questions regarding this topic, ask them in the comment section below.