- 1 Why Xbox One Multiplayer Won’t Work?
- 2 How To Fix Xbox One Can’t Finish Multiplayer Tests Error?
- 2.1 Solution 1: Check The Internet Connection
- 2.2 Solution 2: Restart Xbox One
- 2.3 Solution 3: Check The Network Cable
- 2.4 Solution 4: Check Whether The Live Gold Membership Is Still Valid
- 2.5 Solution 5: Check Xbox Live Servers
- 2.6 Solution 6: Check If It’s Due To Age Restriction
- 2.7 Solution 7: Change Xbox Live Settings
- 3 Wrapping Up
Xbox One is a great console when it comes to gaming. The Microsoft gaming console Xbox One has its loyal userbase that remains true to the Xbox experience. However, Xbox isn’t free of its fair share of issues. One issue that has haunted the Xbox One user base is the Xbox One can’t finish the multiplayer test. This error appears after checking the multiplayer connection when Xbox multiplayer doesn’t work.
For gaming, multiplayer is very important. Playing with your friends or competing online is what makes gaming interesting for many in Xbox consoles. That’s why this error is a big blow to all those users as they get stuck to playing only offline games.
Fortunately, there are methods that are known to fix this error. In this article, I have discussed those methods that you use to troubleshoot this issue.
Why Xbox One Multiplayer Won’t Work?
There can be plenty of reasons why the Xbox One multiplayer won’t work for you. Here are some known causes that can trigger this issue:
- Incorrectly connected network cables are a common cause of network-related issues. If the network cable isn’t connected correctly, then you won’t be able to access the multiplayer on Xbox.
- The internet can be slow or unstable, causing multiplayer issues.
- A broken router or modem is another known reason for connection issues, such as Xbox One multiplayer not working.
- The live gold membership may have expired and that’s why you cannot access the multiplayer.
- Xbox servers can be under maintenance or offline, which is why Xbox One can’t access multiplayer.
- The registered age can be lower than the provided restrictions. Kids under a certain age are not allowed to play multiplayer on Xbox.
- Privacy and online settings may have been incorrectly set up.
These are the commonly known issues responsible for Xbox One multiplayer to not work. Now that you know this, it’s time to troubleshoot the issue.
How To Fix Xbox One Can’t Finish Multiplayer Tests Error?
Here I have discussed the steps to fix the Xbox One multiplayer not working issue. Follow the troubleshooting methods given below carefully and read them properly before executing to avoid making any mistakes.
Solution 1: Check The Internet Connection
Multiplayer is completely dependent on network strength. Without a fast internet, you are likely to face plenty of multiplayer issues on Xbox. The first thing you need to check is to run tests on the internet speed. If you find the internet speed fast and stable, then move to the next solution. However, if it is the opposite, then you can follow this article on what to do when your internet connection is slow.
Solution 2: Restart Xbox One
After you have checked the network, its time to start troubleshooting with the Xbox One. The first troubleshooting method is also the oldest successful method, that is restarting. Restarting may sound not much, but restarting always fixed minor bugs and errors in any device. To restart Xbox One, follow the steps given below:
- Disconnect the power cable from the router and wait for 5-10 minutes.
- Scroll left from the Home screen to open the Guide. Click on the Settings option and then select the Restart console option.
- Click on Yes to confirm.
- Now, after the earlier time period is over, plug the power cable to the router again.
After you have restarted Xbox One, check whether still the Xbox One can’t finish multiplayer tests.
Solution 3: Check The Network Cable
One of the primary causes of multiplayer issues on Xbox is the incorrect network cable connections. The network cables need to be connected properly for the internet to work correctly. Here is how you can make sure that the network cable is connected properly:
- Unplug the network cable that is in the back of your Xbox One console.
- Now, you will have to check if the cable connectors and the socket are clean and debris free. If no, then gently clean it, without breaking the plug or socket.
- Plug the cable again carefully, so that it fits perfectly.
- If the issue persists, then try plugging the cable in a different port of the router or, in case of a modem, directly plug it in.
After following the above steps, try the multiplayer on Xbox again and see if you still get connection issues. If still Xbox One can’t finish multiplayer tests, then try the next solution.
Solution 4: Check Whether The Live Gold Membership Is Still Valid
To play multiplayer on Xbox One, the Xbox Live Gold subscription is mandatory. Check whether the subscription has expired, or something else has happened with the membership. If the membership is still up to date, then try the next solution.
Solution 5: Check Xbox Live Servers
Another issue why Xbox multiplayer isn’t working is downed Xbox live servers. The live servers are important for Xbox users to connect with multiplayer. If you find that the servers are down or under maintenance, then you won’t have any choice other than waiting for the servers to come live.
Solution 6: Check If It’s Due To Age Restriction
If your kid is the one who is facing the issue of playing multiplayer on Xbox One, it can be due to age restriction. Kids under a specified age are prevented from accessing some elements on Xbox One, like downloading age-restricted games or playing multiplayer.
In this case, you will have to check whether your kid is eligible to play multiplayer on Xbox One. The birth date in the kid’s account determines the age and in some cases, the user is unable to change it for safety concerns.
Solution 7: Change Xbox Live Settings
If your account is subscribed to a family plan, your parents can prevent you from playing multiplayer on Xbox One. However, if this is involuntary and the plan is preventing you from playing multiplayer by mistake, here are the steps to change the settings:
- Visit the Xbox Live settings page.
- Remember to use the account that is the head in the family plan.
- After visiting the settings page, find your and your family members accounts.
- Select the account you want to change the settings for.
- Check all the relevant boxes in Privacy, Xbox One Online Safety, and Xbox 360 Online Safety sections. Remember to keep an eye for the Join multiplayer games option.
So, there you have it. Now you know what to do when Xbox One can’t finish multiplayer tests. Don’t panic when you are unable to play multiplayer on Xbox, it is a common issue for Xbox users. The above solutions should help you fix this issue or at least find its cause. If you have any other questions regarding this article, ask them in the comment section below.